Director, Integrated Facilities Management

Job Title Director, Integrated Facilities Management Job Description Summary The Facilities Management Director will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, energy management and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.

Essential Responsibilities:   Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs   Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration   Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied   Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts   Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded   Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward   Develop and maintain relationships with facility team leaders driving the operational and strategic goals   Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting   Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence   Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan   Lead and support the organization to develop a proactive approach to:   Drive continuous improvement philosophy and culture throughout the organization   Monitor sub- contractors’ performance and manage key contract relationships   Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements   Identify and recommend remedial actions and process changes   Ensure all required policies and procedures are adopted and used on site   Ensure all work s are competently completed   Comply with legislative, environmental, health and safety requirements   Minimize commercial risk to the business   Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting   Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations   Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property   Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry   Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards   Promote and adhere to all established policies and procedures relative to