Sr. Sales Advisor, Pre-Owned

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary As a Sr. Sales Advisor, Pre-Owned, you are an integral member of our Sales organization, building relationships with prospective customers and growing the Rivian community and brand through our used vehicle channel. You will own the customer relationship, from qualifying leads ensuring each touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You’re able to educate and inspire customers throughout their journey through various tools and forms of communication, i.e. phone, text, email, etc. You’re a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that drive brand loyalty, customer satisfaction, and sales conversion.

Consistently achieve or exceed monthly and quarterly sales targets across Used vehicle sales and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS Provide outbound follow-up to qualifying leads and progress through the sales Support outbound call campaigns and various sales programs pertaining to Used vehicle sales including but not limited to: Regionally Targeted Campaigns Rivian Preowned Campaigns Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture Educate customers on the benefits of our Rivian Preowned Vehicles, warranty coverages, and finance programs. Capture and communicate preowned business trends and data to the leadership team with recommendations regarding areas of opportunity Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfactio Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals. Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust Take on additional projects, duties and assignments as required and/or by request from sales leadership Qualifications 5+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus) Experience in a call center environment preferred but not required Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes Experience using CRM systems (Salesforce preferred) Strong communication and collaboration skills (written and verbal)