SAP C4C Super user/Trainer Europe (m/f/d)

Avantor is looking for a CRM/C4C Superuser & Trainer to join our team in Romania. This role is a full-time & permanent position. The CRM/C4C Superuser & Trainer will support the European Equipment Service team by ensuring optimal adoption, data quality, and effective use of SAP - C4C- FSM (Cloud for Customer). This role combines system expertise, process ownership, training development, and user support. The Superuser acts as the primary European liaison between business users and central/global CRM teams, ensuring that CRM tools, workflows, and reporting capabilities enable operational excellence and commercial performance. CRM Expertise & User Support Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT).

Education : Bachelor’s degree in business, IT, Operations, or equivalent experience. Experience : 2–5 years’ experience with CRM systems is required. SAP C4C experience is strongly preferred. Experience in training, support, or process management in a commercial or service environment is needed Languages: Fluent English (written & spoken) is a must. Additional European languages are a strong advantage Technical Skills: Strong SAP C4C knowledge. Understanding of Sales, Service, and Customer Management processes. Advanced reporting and dashboard creation (MS Excel, Power Bi) Data analysis and KPI management. Knowledge of SAP ERP/S4HANA integrations is a plus. Soft Skills: Excellent communication and presentation skills. Strong training and coaching abilities. Analytical and problem-solving mindset. Customer-focused and service-oriented approach. Strong stakeholder management and collaboration skills. Strong analytical and problem‑solving abilities. Ability to work cross‑functionally and across countries. High attention to detail and process discipline. Improvement oriented and self motivating How you will thrive and make an impact CRM Expertise & User Support: Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT). Maintain documentation on processes and system updates. Ensure compliance with CRM standards and data governance. T raining Development & Delivery : Deliver onboarding and advanced C4C training. Create and update manuals, guides, and e-learning content. Lead refresher training after system updates.Host newsletters to the team regarding system update, tips & tricks and best practice Process Alignment & Improvement: Standardize C4C workflows between countries. Identify improvement opportunities and support global C4C initiatives. Support mapping and optimization of end-to-end processes Jira Management : Manage Jira tickets related to C4C issues, enhancements, and change requests. Prioritize, track, and update tickets in collaboration with IT and global CRM teams. Ensure proper documentation of requirements and acceptance criteria. Communicate status updates to EU stakeholders. Reporting & Data Quality: Monitor C4C data quality and drive corrective actions. Support managers with dashboards and reporting. Run periodic audits (opportunity hygiene, ticket status, mandatory fields). Stakeholder Communication: Act as liaison between EU ES business teams and global C4C teams. Collect requirements, communicate changes, and ensure smooth rollouts. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do