Gourmet Food Server - Encore Resort Brunch

Job Description The Encore Resort Brunch Gourmet Food Server is responsible for delivering an exceptional, personalized dining experience to guests in a vibrant resort brunch setting at Wynn Las Vegas. This role ensures the highest level of service through expert menu knowledge, refined service execution, and attentive guest engagement. The Gourmet Food Server serves as the primary point of contact for guests, managing all aspects of the dining experience while upholding Wynn’s Forbes Five-Star standards and commitment to excellence.

Guest Experience & Service Delivery Provide attentive, personalized service to guests throughout the dining experience Anticipate guest needs and preferences to deliver a seamless and memorable experience Maintain a polished, professional presence consistent with luxury service expectations Build rapport with guests to encourage repeat visits and enhance satisfaction Order Taking & Menu Expertise Demonstrate extensive knowledge of food, wine, and beverage offerings Accurately take and enter food and beverage orders, including modifications and dietary restrictions Provide expert recommendations based on guest preferences and dining occasion Clearly communicate menu descriptions, ingredients, and preparation methods Food & Beverage Service Execute proper sequence of service, including presentation, timing of courses, and table maintenance Ensure all food and beverages are served with accuracy, proper presentation, and attention to detail Maintain continuous awareness of table status to coordinate course pacing Table Maintenance & Service Precision Maintain a clean, polished, and organized table throughout the dining experience Coordinate with bussers and food runners to ensure seamless service flow Perform pre-bussing and reset elements as needed to maintain table readiness Ensure all details of the table presentation meet Wynn standards Guest Relations & Service Recovery Address guest concerns promptly, professionally, and with discretion Partner with management to implement service recovery when necessary Deliver consistent, high-quality service to all guests, including VIP clientele Financial & Operational Responsibilities Accurately process guest checks and handle all related financial transactions Upsell menu items, specialty dishes, and beverages to drive revenue Maintain awareness of sales goals and support department performance Coordination & Team Collaboration Work closely with hosts, food runners, bussers, and culinary teams to ensure smooth operations Communicate guest preferences, allergies, and special requests effectively Participate in pre-shift meetings and team briefings to align on daily priorities Compliance & Brand Standards Adhere to Wynn grooming, uniform, and presentation standards at all times Follow all health, safety, and sanitation regulations Uphold Wynn’s core values and luxury brand standards in all guest interactions Execute all duties in accordance with company policies and procedures Qualifications Education & Experience High school diploma or equivalent required 2–3+ years of restaurant experience as a food server preferred Strong background in upscale dining, wine service, or similar hospitality setting Candidates must be at least 21 years of age Knowledge & Skills Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Customer service-focused mindset Basic knowledge of food and beverage operations Licenses & Certifications Must be able to obtain and maintain all required work cards and licenses Work Environment Brunch-focused dining restaurant within a luxury resort setting High-touch, guest-facing environment requiring constant interaction Requires standing, walking, and carrying items for extended periods Flexible schedule