Improvement Lead and Methods Expert – Global Customer Operations (GCO)

A Snapshot of Your Day You collaborate closely with the Head of GCO Quality Management, the Management System and Improvement Lead and colleagues across Global Customer Operations. Your day includes shaping a strong quality mindset, managing and improving processes, coordinating audits, and preparing clear quality reporting. You spend time driving awareness, facilitating improvement initiatives, and enhancing tools and the knowledge base. Through regular exchanges with teams, you foster customer value orientation, systematic improvement, and critical thinking across the organization. How You’ll Make an Impact • Leadership, communication and support on all matters related to the Integrated Management System with a strong focus on process management. • Promotion of a positive quality and safety culture in line with applicable regulations and standards. • Execution of incident investigations and root cause analyses to prevent recurrence. • Continuous improvement of the Integrated Management System based on lessons learned and the Quality Improvement System using modern tools and methods like e.g. QIS, RCA and Lean. • Coaching and training of less experienced facilitators, root cause analysis team members and improvement leads. What You Bring • Academic degree (master’s or diploma) in engineering or industrial engineering • Professional experience in engineering, project management, business excellence or quality management in the energy sector or a comparable environment • Knowledge of management system standards such as ISO 9001, ISO 14001 and ISO 45001, with auditor certification as a plus • Strong competence in problem‑solving methods including FMEA, Ishikawa and 5‑Why • Strong communication and intercultural competencies • Motivation, creativity, assertiveness, structured and solution‑oriented working style as well as fluent English About the Team Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion,