Manager, Remarketing Operations

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? What’s Under the Hood   DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services   roughly $ 25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.   That’s   Nice, But   What’s   the Job ?   In short, the Remarketing Operations Manager   is responsible for   leading a team of inventory and transportation Coordinators to success. This   includes but   not   limited   to:   assessing   day to day   performance, quality of work, reviewing existing processes for improvement, and goal setting. Our   managers   are responsible for   providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime.      In long, Remarketing Operations Manager:    Manages the Transportation Coordinators and vendors to ensure vehicles are delivered to auction within company expectations   Monitors and   reviews   the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies    Provide daily/monthly goals and strategy to their team that will maximize long-term success    Administer continuous training and coaching to ensure quality customer service    Identifies   and recommends methods to improve management and operations of remarketing operations involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery    Collaborate with various internal departments to ensure all business and compliance practices are followed   Interact with department vendors to manage remarketing processes   Oversee various aspects of project management with strategic business partners     So   What Kind of Folks Are We Looking for?   Excellent verbal and written communication skills.   The ability to talk and write with confidence,   charisma   and competence for a wide variety of   audiences   including management.   Love of listening.   We need folks that listen with the intent to understand, not just reply.   Plays well with others.   You will be working in a high-functioning team environment. We work together   in order to   win together.   Self-driven yet selfless.   We need someone capable of managing their own time and   business, yet   is capable of making   decisions for the betterment of DriveTime, not just themselves.   Fantastic problem solver.   Your job is not only to find the problem, but more importantly,   find   the solution.   Management material.   We are looking for someone that can lead,   manage   and grow within our organization.   The Specifics.   High School Diploma or GED required, Bachelor's Degree preferred    2+ years of management experience in a call center or retail environment   Knowledge of Fair Debt Collection Practices Act is a plus   Must be comfortable working on site  Familiarity with vehicle titles is a plus    So   What About the Perks?   Perks   matter   Medical, dental, and vision, oh my!  DriveTime Family of Brands covers a sizable amount of