Lobby/Client Suites Supervisor

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This Role: The Lobby and Client Suites Supervisor is responsible for overseeing the day-to-day operations of the Lobby Concierge and Client Suites Concierge teams, ensuring the delivery of exceptional hospitality and client service experiences. Reporting to the Guest Services Lead, this role provides leadership, operational oversight, and team development to ensure seamless service delivery across all lobby and client-facing spaces An Overview of the role: Operations Management Oversee the daily operations of the lobby and client suites areas, ensuring an exceptional guest and client experience at all times. Maintain high service standards and proactively identify opportunities for service improvement. Monitor operational performance, address issues promptly, and implement effective solutions to minimise disruption. Ensure all workplace, security, and compliance procedures are followed consistently. Provide regular operational updates and escalate issues to the Guest Services Lead as required.

Leadership and Workforce Management Lead, coach, and motivate the Lobby and Client Suites Concierge teams to deliver outstanding customer service. Develop and manage team rosters to ensure adequate coverage across all operating hours, including special events and business requirements. Coordinate shift allocations, manage leave requests, and arrange appropriate coverage for planned and unplanned absences. Conduct regular performance discussions, provide feedback, and support professional development opportunities for team members. Foster a collaborative and positive team culture focused on service excellence and continuous improvement. Event and VIP Coordination Coordinate access passes and guest management requirements for meetings, events, and VIP visits. Liaise with internal stakeholders, security teams, and event organisers to ensure seamless guest arrivals and departures. Ensure appropriate staffing levels are maintained for before-hours and after-hours events. Maintain accurate event records and ensure all event-related activities comply with workplace policies and procedures. Support high-profile meetings and events by delivering a premium hospitality experience for guests and stakeholders. Client Experience and Service Excellence Act as a key point of escalation for service-related issues, resolving concerns professionally and efficiently. Monitor client feedback and identify opportunities to enhance the overall workplace and guest experience. Promote a hospitality-driven culture that prioritises professionalism, responsiveness, and attention to detail. Ensure consistent delivery of service standards across all client-facing areas. Cross-Departmental Support Provide operational support and coverage for the Private Wealth Lounge and other hospitality functions as required. Collaborate with workplace, facilities, security, and event teams to ensure seamless service delivery throughout the workplace. Assist with business continuity planning and operational requirements as needed. Training and Development Design, implement, and deliver onboarding and training programmes for new Concierge team members. Conduct ongoing coaching and skills development sessions to maintain service standards and operational competency. Monitor training progress and maintain accurate training records. Sounds like you? We are looking with: Minimum of three years' experience in