Long-term Internship - Customer Training

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination   (English) Aviso: Transparencia en el Pago No Discriminación  (Spanish) Job Description: Airbus Helicopters is looking for a Long-term Intern (multi-semester) to join our Customer Training Team based in Grand Prairie, TX . This person is responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to improve business operations using our new Google platform within the Airbus Helicopters Customer Training Department.   Your Working Environment: A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. Your Challenges:

System(s) Integration: 35% Identify system integration deficiencies and cross-platform challenges Provide recommendations for automation of manual tasks Optimize scheduling platform (visual planning) with AHTA platforms  Review our access to Wi-Fi compared to the local university and applicable access Align the Concur platform with customer requested travel collaborating with Accounting/BCD Continuous Improvement: 35% Evaluate our customer training course outline by contrasting to a technical college course outline offered by the university Directly support data governance initiatives Support compliance processes Recommend solutions to optimize business operations Assist in crafting and deploying process improvements for the collection and retention of customer information and training documentation  Review a sample online course Customer Service: 30% Provide outstanding customer service to all customers who enter our facility Assist administration team with customer service oriented tasks   Additional Responsibilities: Other duties as assigned.   Your Boarding Pass: Required: Must be currently local & attending school in the DFW metro area as this is a multi-semester, onsite work opportunity High School Diploma  Current enrolled in relevant university degree program Proven customer service experience Authorized to Work in the US without current, or future, need of visa sponsorship Able to collaborate with others from a diverse set of backgrounds Able to resolve conflict and treat colleagues and customers in a professional manner at all times Detail oriented, but also able to focus on the big picture Ability to communicate effectively in verbal and written form in English MS Office proficiency Web-based application proficiency Preferred: College credits in accredited business, education, and/or media program of study Knowledge of learning management, and/or data management applications  Bi-lingual proficiency in Spanish, French, and/or German  Learning Management System knowledge Physical Requirements: Onsite: 100% Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors):