Sr. Manager, Communications

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Title: Sr. Manager, Communications Hub Locations: Alpharetta, GA; Columbus, OH; Dallas, TX (Preferred) Position Summary McKesson is advancing a more connected, dependable communications experience for business-critical technology services. This role will create the shared standards, readiness practices, and trusted partnerships that enable planned maintenance and service interruptions to be communicated with greater speed, clarity, and confidence. The Senior Specialist will own the end-to-end communications operating model, translating complex and fast-changing system information into timely, accurate, and actionable messages for internal partners across the U.S. pharmaceutical distribution business. Operating with substantial independence, this highly visible role will bring structure to ambiguity, strengthen alignment across technology and business teams, and continuously improve how McKesson communicates when information matters most. Broader portfolio contribution: The role also provides communications counsel and execution support for selected technology releases, product changes, innovation initiatives, roadmaps, executive updates, and operational communications serving internal and external audiences. Expected Outcome Clarity during disruption Partners receive concise, audience-appropriate information that explains impact, timing, actions, and next updates without unnecessary technical language. Speed with accuracy Repeatable intake, review, approval, and distribution practices shorten the path from validated facts to approved communications. Operational readiness Playbooks, templates, FAQs, decision paths, stakeholder maps, and contact lists are current and usable before they are needed. Trusted partnership Technology, product, operations, and communications partners have a reliable lead who can navigate competing priorities and drive decisions. Continuous improvement Post-event insights are translated into stronger processes, cleaner audience data, and more consistent communications performance.

Lead business continuity and service communications Own end-to-end communications for planned maintenance, degraded service, and unplanned outages affecting critical platforms. Gather validated facts, define audience needs, draft initial and follow-up messages, develop collateral, coordinate review, and manage distribution through resolution. Build communications readiness and governance Design and maintain practical playbooks, templates, FAQs, intake standards, approval paths, escalation guidance, decision points, and message cadences that improve speed and consistency. Translate technical information for business audiences Partner with product managers, engineers, service owners, and incident teams to convert technical details into plain-language communications describing business impact, timing when known, workarounds, required actions, and next steps. Manage stakeholder relationships and alignment Serve as a dedicated communications partner across technical and business functions. Build durable relationships, clarify ownership, challenge incomplete information, reconcile competing inputs, and drive timely decisions without formal authority. Govern audiences, channels, and distribution Create, maintain, and routinely validate distribution lists and stakeholder maps. Strengthen audience