Sales Operations Administrator (Retail & Franchise) - Contract

Purpose & Overall Relevance for the Organization

The Sales Operations Administrator provides operational, administrative and coordination support across adidas Retail and Franchise business channels.

The role is responsible for ensuring efficient execution of operational processes, store support activities, payment administration, contract management and franchise commercial administration.

Operations Administration & Coordination

Provide day-to-day administrative support to Retail and Franchise operations.

Coordinate operational processes, approvals and documentation.

Maintain business records, operational trackers and supporting files.

Monitor action plans and follow up with relevant stakeholders to ensure timely completion.

Vendor Management & Payment Administration

Coordinate recurring and ad-hoc operational payments.

Review invoices and ensure proper coding, supporting documents and approvals are completed.

Submit payment requests and follow up with Finance throughout the payment process.

Maintain payment tracking records and ensure payment status is monitored .

Support vendor creation, vendor maintenance and vendor-related administrative requests.

Coordinate with landlords, suppliers and service providers on payment-related matters.

Purchase Order Administration

Create and manage Purchase Orders (PO) in accordance with company procedures.

Support Goods Receipt (GR) completion and documentation.

Monitor PO status and coordinate with stakeholders to ensure timely closure.

Support procurement activities related to store operational requirements.

Maintain purchasing records and approval documentation.

Contract & Documentation Management

Coordinate preparation and administration of operational contracts and agreements.

Monitor contract validity and renewal timelines.

Support document review, approval routing and signature processes.

Maintain organized documentation and filing systems.

Coordinate DocuSign workflows and approval documentation when required .

Franchise Commercial Administration Support

Support administration of franchise commercial agreements and trade term documentation.

Coordinate preparation and processing of business memos, announcements and approval documents.

Support administration of franchise incentive programs, including documentation, tracking and approval coordination.

Prepare and maintain supporting records related to franchise commercial activities.

Coordinate communication and documentation exchange between franchise partners and internal stakeholders.

Key Relationships

Retail Operations Team

Franchise Team

Finance

Procurement

Legal

Landlords

Vendors and Suppliers

Knowledge, Skills & Abilities

Strong administrative and organizational skills .

Good attention to detail and accuracy.

Able to manage multiple tasks and deadlines.

Good communication and stakeholder coordination skills.

Proficient in Microsoft Excel, PowerPoint and Outlook.

Experience with ERP systems (SAP preferred).

Good written and spoken Vietnamese and English.

Bachelor degree in Business Administration , Retail Management, or a related field.

Minimum 2 years of experience in operations administration, retail support, franchise support or similar roles.

Experience in retail, consumer goods, fashion or sporting goods industries is preferred.