AOG/CLS Manager

AOG/CLS Manager Full-time Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Summary Description: To ensure that our export (AOG/CLS/ Aerospace) customers are well transitioned and served from/in the destination or managing branch; To further develop the export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. The AOG/CLS Manager will ensure the smooth running of the department within the branch and actively grow the AOG/CLS vertical in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Leading by example in times of need Key Responsibilities: People: Mentor and develop. Review and conduct staff appraisals timely, and at a minimum once per year per employee. Develop solid #2 to run operations and assists in retention. Assist supervisors and key staff with goal setting and monitoring. Conduct regular interviews with potential new personnel. Plan for and hold effective monthly department meetings with team. Prepare, execute and communicate department tactical business plans and goals. Be responsible for the training and development of export staff within the branch. Operations: Oversee the management of the branch AOG/CLS department. Monitor and improve key departmental productivity indicators. Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment. Manage implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins. Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities. Build and maintain strong relationships with service providers and customers. Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers. Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed. Customer Maintain a healthy sales pipeline by driving the development of new business opportunities. Complete 5 Sales and/or Retention Calls per week and ensure they are documented in CRM. Engage with Sales and AM at all meetings. Drive engagement and ownership with customer base via face to face and onsite if required Ensure Customer Reviews and scorecards are completed with your regular customers. Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global. Respond