IAM Operations - Technical Process Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

IAM Operations - Technical Process Lead for Identity Analytics Today’s world is fueled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and therefore everyone in EY Information Security has an important role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond when things go wrong. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology service solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through secure solutions and information systems.   The opportunity Identity and Access Management (IAM) organization, a part of Information Security, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!   Your key responsibilities

Conduct thorough root cause analysis to identify and recommend improvements for Identity and Access Management (IAM) operational support processes and related tools based on identified issues, aiming to prevent future end-user impact Identify opportunities for operational improvements based on trend analysis of issues, incidents and problems. Identify and raise deviations of operational processes with service standards and best practices. Collaborate directly with Service Owners on technical matters related to operational support. Act as a point of escalation for complex technical and service issues, providing guidance and support to teams, effectively resolving or escalating incidents and inquiries. Provide expert advice on technical queries related to the operational support of services, assisting both team members and leadership. Work in partnership with IT Services Operations, IT Solutions Delivery, and IT Strategy teams to ensure that operational specifications and technical requirements are met for effective service support. Collaborate with cross-functional teams to integrate operational support processes with broader organizational initiatives and projects. Communicate project updates, initiatives, and developments to team leads and leadership. Act as a subject matter expert on operational support services in project settings, ensuring alignment with operational processes. Lead or participate in process improvement initiatives leveraging utilized Agile methodologies. Advocate for user experience improvements in operational processes and tools, ensuring that end-user needs are prioritized. Evaluate existing