Lead, Identity & Access Management

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility,   scalability   and efficiency? The Global Technology and Operations team takes   great pride   in our culture where digital transformation is built into our DNA! When you join our organization at Prudential,   you'll   unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

The Lead, Identity & Access Management (IAM) User Operations role   is responsible for   owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable.   This is a hands-on leadership role requiring strong technical   expertise , risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID.   As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions.     Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences.   This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week.   T his   role   will   require   intermittent work outside of standard business hours to support operational needs.     Here is What You Can Expect on a Typical Day   Oversee IAM operational processes and outcomes, ensuring   efficien t , secure, and compliant access management across enterprise platforms.   Evaluate access-related risks, exceptions, and control gaps while   determining   and implementing   appropriate mitigation   actions.   Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.   Identify   opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.   Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.   Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.   Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.   The Skills &   Expertise   You Bring   Bachelor's degree preferred and/or equivalent experience accepted   4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles   Demonstrated experience owning or leading IAM operational activities and controls   Strong understanding of access provisioning, certifications, entitlement management, and access governance principles   Hands-on experience with PowerShell for administration, reporting, or automation   Ability to evaluate access-related risks and make sound decisions within established control frameworks   Strong communication   skills with the ability to explain technical IAM concepts to both technical and non-technical audiences   Proven ability to collaborate effectively with cross-functional stakeholders   Experience