Customer Success Partner

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Customer Success Partner

SEE Headquarters - Charlotte

56107

If you are a current employee click here to apply.

Position Purpose: The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.   Pay: $23.00-$25.00 Shift: Morning Principle Duties and Tasks: Customer Relationship Management •    Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor. •    Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers’ needs and expectations in line with all procedures, KPI’s & SLA’s Proactive Engagement & Health Monitoring ●    Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement. Problem Resolution & Advocacy:  •    Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.   Qualifications

•    Preferred 2 years prior experience within a Customer Experience/Success Environment  •    Experience in order and complaint management  •    Capable of working in a dynamic team environment  •    Calm & rational thinker able to work under pressure to strict timelines •    Able to identify root cause of issues, develop solutions and challenge current processes for improvement. •    Computer Skills (SAP/ERP Systems, Microsoft Office 365) •    Flexible with work hours – required to cover different time zones/holiday calendars    Benefits and Perks

•    401(k)  •    401(k) matching  •    Dental insurance  •    Disability insurance  •    Employee assistance program  •    Employee discounts  •    Flexible spending account  •    Health insurance  •    Life insurance  •    Paid elder care  •    Paid time off  •    Parental leave  •    Professional development assistance  •    Retirement plan  •    Tuition reimbursement  •    Vision insurance

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

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