Platform Infrastructure Application Performance Management and Logging - ELK - SME

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description I&O Platform Infrastructure Application Performance Management and Logging (ELK) SME Assistant Director  |  Enterprise Technology   The opportunity In a plan to strengthen and extend our footprint in EY Enterprise Technology, we are looking for a proven Application Performance Management (APM) and Logging SME to support and evolve EY's monitoring and observability platforms globally. The role will provide engineering leadership, operational support, automation and lifecycle management for the firm's APM tooling and the ELK (Elasticsearch, Logstash, Kibana) stack. The successful candidate will work with cutting-edge observability technologies, driving platform maturity, operational excellence and engineering innovation across EY's global infrastructure estate.   Your key responsibilities The I&O Platform Infrastructure APM and Logging SME provides technical leadership and engineering of complex nature for the firm's application performance monitoring and centralized logging platforms. This professional applies knowledge of APM solutions, the ELK stack, log management, metrics pipelines and distributed tracing to support enterprise-scale workloads and enable rapid incident response.   The role requires deep knowledge of the firm's infrastructure monitoring landscape to implement platform enhancements, lifecycle management activities, onboarding programs, security initiatives and operational improvements. The SME will serve as the subject matter authority for APM and logging platforms, partnering with application teams, infrastructure engineers and security stakeholders across global locations to ensure observability coverage, data quality and platform reliability.   Skills and attributes for success

Strong experience designing, deploying and administering ELK stack (Elasticsearch, Logstash, Kibana) at enterprise scale. Deep knowledge of APM tooling (e.g., Dynatrace, AppDynamics, Elastic APM, New Relic or equivalent). Experience architecting centralized logging solutions and log aggregation pipelines. Strong understanding of metrics, traces and logs as the three pillars of observability. Experience with Elasticsearch cluster management, index lifecycle management (ILM) and snapshot/restore. Knowledge of Logstash pipeline development and Beats (Filebeat, Metricbeat, Winlogbeat) deployment. Experience building Kibana dashboards, visualizations and alerting rules. Experience with log parsing, field extraction, grok patterns and data enrichment. Knowledge of distributed tracing frameworks and instrumentation approaches. Strong scripting and automation skills, including:

Python PowerShell Bash / Shell scripting

Experience integrating monitoring platforms with ITSM tooling (e.g., ServiceNow). Ability to produce high-quality technical documentation, runbooks and operational procedures. Strong working knowledge of DevOps, Agile, Kanban, SCRUM and ITIL frameworks. Ability to work effectively with clients, management and global engineering teams across multiple time zones.

To qualify for the role, you must have experience with

ELK stack (Elasticsearch, Logstash, Kibana) — enterprise-scale deployment and administration. 7+ years. APM platform engineering and administration (Dynatrace, AppDynamics, Elastic APM or equivalent). 7+ years. Centralized logging architecture design and operations. 7+ years. Elasticsearch cluster management, performance tuning and capacity planning. 7+ years. Logstash pipeline development and Beats agent fleet management. 5–7 years. Kibana dashboard and visualization