Senior Change Delivery Lead
Truist Financial
- Location
- Charlotte, NC
- Work model
- On-Site
- Level
- Senior
- Posted
- Aug 27, 2026
Skills
About this role
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to line of business’ success. Job Profile Summary Responsible for delivering complex initiatives that support the Wholesale Credit Modernization Program and its strategic objectives. Provides leadership across cross-functional teams to execute process transformation, technology enablement, workforce transition, automation, operating model redesign, and change management initiatives spanning the end-to-end wholesale credit lifecycle. Serves as a key contributor to modernization efforts by driving execution, stakeholder alignment, business readiness, governance, and adoption of future-state processes and capabilities Essential Duties and Responsibilities Leads the intake, planning, execution, and implementation of Wholesale Credit Modernization initiatives, including process transformation, technology delivery, automation, workforce transition, and operating model changes. Influences and coordinates cross-functional teams across Business, Risk, Operations, Technology, and third-party partners to achieve program objectives and business outcomes. Develops and maintains program governance, project plans, executive reporting, risks, dependencies, and business readiness artifacts while ensuring traceability and accountability for delivery Identifies opportunities to simplify, standardize, and enhance wholesale credit processes through automation, improved controls, and operating model optimization while supporting regulatory and risk management objectives. Establishes and maintains strong relationships with stakeholders, business owners, sponsors, and leadership to drive alignment, resolve issues, and secure support for modernization priorities Serves as an individual contributor with ownership of multiple complex initiatives and may provide day-to-day direction, coaching, and oversight of internal resources, contractors, and third-party partners supporting the program.
Required Qualifications
Bachelor's degree in a business-related field or equivalent education and experience. 10+ years of experience in consulting, project management or process improvement. Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies Advanced understanding of process improvement methodologies (e.g., Six Sigma) Experience with Waterfall and Agile project management methodologies Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems Strong organizational skills and attention to detail. Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership Demonstrated ability to