Lead Director, Network Management (Value-Based Care)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **This person must sit in KY, IL, MO, MN, WI, SD, ND, IN, IA, CO, OH, KS, NE, MI** Position Summary This role will be accountable for the strategic alignment, operational success and performance management of assigned provider relationships with the most complex/high value initiatives and/or highest risk and revenue generating provider systems, network and value-based relationships. Ensures that assigned value based contract arrangements are functioning successfully and working to improve quality of care while reducing costs. Additionally, this position will include supervisory responsibilities for VBS Provider Performance team members.    This role is strategically designed to provide dedicated leadership and oversight for Medicaid value-based care (VBC) initiatives across the Central Region.  This position carries broad responsibility for the development, execution, and oversight of Medicaid focused value-based contracting and provider performance strategies within these two key markets.

Provider Relationship Management - Understands the terms of the value based contract arrangements to answer questions/address issues. Responsible for establishing and maintaining productive, professional relationships.  Educates internal and external parties as needed to ensure compliance with contract terms and expectations  Coordinates and prepares for external provider meetings and ensures that the most impactful internal subject matter experts (clinical, pharmacy, financial, analytical, etc.) are utilized to optimize performance. (External meetings include JOCs, clinical meetings, Informatics discussions, contract reconciliations, etc.)   Assists with workflow development and strategies to integrate data and reporting  Works independently to manage relationships and identify/implement solutions to problems   Drives provider performance and partners with local market to ensure pathways to performance against business and team objectives   Drives improvement in deal performance for multiple lines of business, complex models, and/or advanced national provider partners  Leverages reporting/data to monitor contract performance against financial, clinical, cost and efficiency targets. Adept at identifying issues or trends in reporting.   Assumes supervisory responsibilities for VBS Provider Performance team members Identifies improvement opportunities. Provides strategy consultation on actions/tactics to make needed improvements  Assists Executive Director, Provider Performance, in developing and driving strategies to achieve organizational goals  Serves as support and back-up to Executive Director, Provider Performance, as needed  Drives and monitors consistency and adherence to policies/protocols of department  Assists in identification and promotion of best practices within Team  Identifies training and/or educational needs within Team  Oversees training plan for new Team colleagues   Required Qualifications 10 years experience in a health plan, health system or provider organization, ACO / managed-care experience preferred  Experience directly managing people and/or Teams  Self-directed individual with independent problem-solving skills  Proven ability to interact with, influence and collaborate with internal and external stakeholders at all levels  Experience managing matrixed environment with ability to leverage internal business partners to complete tasks  Good interpersonal and communication skills  Knowledge of healthcare and insurance