Principal Account Manager

Establishes, manages and develops business relationships with complex and highly visible commercial and industrial customers across key, national and major customer account groups. Enhances profitability and customer satisfaction levels. Functions as single point of contact between the company and portfolio of customers, with substantial annual electric and gas revenues. Oversees electric choice activities, including determining best rate/price, providing price comparisons, and managing customer relationships and customer expansion activities. Resolves range of customer issues by working with organizations throughout the corporation that impact or influence customer service; generates positive service outcomes on the customers' behalf. Visits customer sites on a regular basis. Mentors and participates in the development of less experienced or lower-level marketing personnel. Span of control: 0; individual contributor. Key Accountabilities

• Develops, maintains and manages positive business relationships with customers' senior level managers and other key decision makers, through understanding customer operations and energy-related applications and concerns. • Identifies business opportunities among the customer portfolio and takes proactive steps; ensures customers are made aware of applicable products and services • Manages customer service process, including addressing customer service-related issues and responding to service-related inquiries • Performs complex rate comparisons on customers' behalf, including determining the electric and natural gas rates that are best-situated to retain (or reacquire) customers, and ensuring customers are classified using advantageous rates • Administers special pricing contracts and educates customers on electric choice or alternative energy programs • Assists customers in their building/facility expansions by facilitating interactions with corporate personnel regarding energy-related construction issues, substation issues, sub-transmission and transmission issues, changes in their load profiles, administration of rules and policies, and collection of associated expansion charges, etc. • Researches and resolves customers' issues and concerns regarding products and services, (e.g. service interruptions, power quality issues, power factor, tax issues, and collection-related matters) • Inputs and maintains day-to-day customer interactions and relationships via a Customer Relationship Management System (CRM) • Mentors and assists other account management personnel on rate applications, Michigan Public Service Commission (MPSC) rules and regulations, service policies and procedures, customer energy applications, selling process, etc. • Joins and actively participates in professionally-related customer organizations and community-related activities   Minimum Education & Experience Requirements

This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options:

High school diploma and 11 years of experience, inclusive of marketing, sales or customer interfacing, or relevant technical role such as Master Electrician, Electrical Apprenticeship etc.; OR Associate degree and 9 years of experience, inclusive of marketing, sales or customer interfacing, or relevant technical role such as Master Electrician, Electrical Apprenticeships etc.; OR Bachelor's degree in engineering, facilities/construction management, business or related field and 7 years of experience, inclusive of marketing, sales or customer interfacing experience

Other Qualifications

Experience in the energy or utilities industry, inclusive of marketing or account management Bachelors Degree or higher Utility engineering experience Customer interfacing experience

Other Qualifications • Consulting, negotiation, and influencing skills with the ability to