Product Analyst, Salesforce

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies Minimum 3 years experience as a Product Analyst, Business Systems Analyst, or similar role Experience with software development lifecycles, Agile delivery, testing practices, and production support Strong requirements-gathering, process-mapping, problem-solving, and documentation skills Experience translating complex business requirements into actionable technical deliverables Working knowledge of relational databases, data models, and SQL Understanding of REST APIs, JSON, and system-to-system integrations Experience with tools such as Jira, Confluence, Postman, Tableau, Power BI, Salesforce, and Salesforce CPQ and Billing Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use Education Bachelor's degree in Information Systems, Computer Science, Finance, or a related discipline Responsibilities We are seeking a technically capable Product Analyst to support our billing and pricing product team, combining traditional analysis skills with a strong understanding of databases, APIs, and software development practices. Translate business requirements into user stories, process flows, functional requirements, acceptance criteria, and technical specifications Partner with product managers to define priorities, maintain the product backlog, and support roadmap planning Collaborate with developers, architects, and integration teams to ensure requirements are technically feasible and clearly understood Use SQL and other data analysis tools to investigate issues, validate requirements, and reconcile data Assist with API analysis and testing using tools such as Postman, including reviewing responses and payloads Define test scenarios and support system integration testing, user acceptance testing, regression testing, and production validation Investigate production issues, identify root causes, assess business impact, and coordinate resolution across technical and business teams Participate in Agile ceremonies such as backlog refinement, sprint planning, demonstrations, and retrospectives About the Team Our Product team is responsible for defining and delivering digital solutions that empower Moody's business partners. By joining our team, you will be part of exciting work in commercial digital product development and customer experience innovation. We actively explore and adopt AI tools to improve processes and drive efficiency across our product lifecycle. For US-based roles only: the anticipated hiring base salary range for this position is $99,200.00 - $143,900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition