Sr ServiceNow Developer

Zillow's People Technology organization builds and operates the platforms that power how Zillow employees work: Workday, ServiceNow, and the agentic AI layer connecting these systems to the surfaces employees use every day - Slack, Google Workspace, Zoom, and AI tools. The India engineering team owns this platform stack end to end: production access, change ownership, on-call rotation, and direct relationships with the business teams we support. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

You are a key contributor to the team, leading the way on the most important development initiatives, designs, and operational events across ServiceNow platform. You habitually author effective architectures, deliver critical bodies of code, and shepherd the quality of the team's outputs. You are an expert on your team's systems and business domain, and you understand how they fit into the larger cross-team architecture. You contribute to projects that cut across teams and connected systems, and you are relied upon to resolve critical operational incidents, meet essential deadlines, and propose effective designs. Your leadership is felt beyond your immediate team, and you are comfortable working with ambiguity. You mentor the other engineers on your team, setting the bar for engineering excellence and growing the capabilities of the team.

Take the lead on the most complex and challenging applications and integrations across HRSD, ITSM, and connected systems (e.g. Workday, Okta, Glean, custom APIs); set the scoped-app architecture and coding standards the team reuses Design and build complex server-side and client-side logic: Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer actions, and IntegrationHub; architect REST/SOAP integrations using event-driven, fault-tolerant patterns Act as an expert in multiple subdomains owned by your team; influence and shape platform architecture, working closely with Principal and other Senior Engineers, and treat testability, resiliency, and observability as first-order concerns Design and own MCP (Model Context Protocol) servers and connectors that expose ServiceNow capabilities to AI agents and internal tooling; treat AI enablement as first-class platform work Establish how the team uses and adopts AI-assisted IDEs and coding agents (Claude Code, Cursor, GitHub Copilot); raise delivery speed and code quality across the team/org, not just your own output Own the testing strategy: ATF coverage, AI-assisted test generation, and regression prevention; enforce architecture and change hygiene through dev, test, and prod pipelines Set the standard for root cause analysis, dashboards, metrics, alarms, and runbooks; lead structured debugging of the most difficult production issues and ensure they do not recur Act as a focal point for projects: coordinating deliverables, writing designs, ensuring accurate estimates, and reviewing artifacts; lead release and upgrade technical planning, including Now Assist Mentor developers, improving their craft and integrating them into team culture and process Communicate consistently with technical and non-technical staff, documenting build/buy and design tradeoffs and their rationale This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office.