XMO Proactive Engineer

What success looks like in this role: Job Title: Proactive Engineer   Job Summary:     We are   seeking   a highly motivated and detail-oriented Proactive Engineer to join our team. ZScaler experience & certification are a must requirement for this position. As a Proactive Engineer, you will play a crucial role in analyzing data,   identifying   challenges, and implementing effective remediations and automations developed by   automation   team to enhance the digital employee experience.    With a blend of strong business analysis skills and technical knowledge of digital employee experience tools, you will collaborate with stakeholders, drive use cases, and ensure successful outcomes. Your ability to analyze data, think critically, and solve problems will be essential in improving the end users' experience within our organization.

Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools , ServiceNow and SCCM   etc. , to gain insights and support decision-making processes.   Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.   Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.   Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.   Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.   Drive collaboration with   automation   team, providing clear requirements and guidance for developing effective automation scripts and tools.   Work closely with the   automation   team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.   Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.   Develop and   maintain   documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.   Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and   identify   areas for continuous improvement.   Assist   in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.   Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.   Identify   opportunities for process improvements within the proactive engineering team, collaborating with   automation   team to implement efficient workflows and tools.

Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or   a related   discipline.   Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.   Strong analytical and critical thinking skills, with the ability to   identify   patterns, trends, and areas for improvement based on data analysis.   Zscaler experience & Certifications Good   understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.   Proficiency   in   Excel   and   PowerPoint   is   a must .   Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.   Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and