Event Support Expert - Banqueting and Conferences - St. Pancras London Autograph Collection

Our jobs aren’t just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical – to get it right for our guests and our business each and every time. Extraordinary Operations • Every order taken, recommendation made, beverage pairing suggested, reflects your knowledge, experience and your own reputation as an F&B professional. • Every guest interaction should be personalised and special - you can make this happen by taking ownership of each guest interaction, listening for cues and following up on guest signals to deliver a memorable experience. • There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted. • You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role. Extraordinary Services • Deliver an extraordinary guest service – personalised, fun, engaging, caring, and attentive. • To be a reason for guest return due to your shining personality, knowledge of regulars, conversion of first-time guests to be fans and strong & engaging floor presence. • Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, its history, the Navigator and the daily RWAY. • Attend and actively participate in all required training sessions including shift briefings, menu tasting etc. There will be regular knowledge tests to be sure your knowledge is where it needs to be in a five star environment. • You are a role model for service and hospitality ensuring every guest is satisfied and will talk about their experience for years to come. Extraordinary People • Work as a strong and committed team member and colleague, as well as proactively nurturing all relationships. Extraordinary Innovation. • Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests. • Proactively problem solve and seek to provide solutions along with any identified issues - whilst you may not be able to fix everything, coming up with ideas that can help can also speed things up! Guest Relations • Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell. • Address guests' service needs in a professional, positive, and timely manner. • Assist other employees to ensure proper