Global Aviation Operations Specialist

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.   Global Aviation Operations Specialist Location: San José, Costa Rica Join a Team That Keeps Aviation Moving   As a Global Aviation Operations Specialist, you will play a critical role in supporting aircraft operations around the world. Working within a fast-paced, 24/7 global aviation environment, you will coordinate operational requests, solve real-time challenges, and help ensure flights continue safely and efficiently with minimal disruption.  This is not a scripted customer service role.  Success in this position requires strong judgement, attention to detail, prioritization skills, and the ability to make sound decisions in an environment where priorities can change rapidly. You will work closely with customers, suppliers, airports, ground handlers, and internal teams across multiple time zones to resolve operational challenges and deliver solutions that keep aircraft moving worldwide.  Every day presents different challenges. One moment you may be supporting a routine international flight operation. The next, you could be helping resolve a fuel supply issue, coordinating support for an aircraft diversion, managing a time-sensitive customer request, or finding a solution in a location with changing operational conditions.  The Global Fuel Logistics team supports a diverse range of aviation operations, including business aviation, cargo, government, military, humanitarian, medical, and VIP flights. Our specialists are trusted to assess competing priorities, follow established procedures, manage operational exceptions, and deliver excellent service while protecting operational integrity.

Support Global Aircraft Operations   Coordinate fuel and operational support solutions for aircraft operating worldwide.  Manage customer communications and operational requests across multiple channels.  Prioritize competing requests based on urgency, operational impact, customer commitments, and business needs.  Assess operational challenges and determine appropriate resolution paths and escalation requirements.  Monitor multiple active situations simultaneously while maintaining a high level of accuracy and attention to detail.  Collaborate with suppliers, airports, ground handlers, and internal stakeholders to support successful flight operations.  Support customers operating in complex environments where changing circumstances require rapid decision-making and problem-solving.  Create, maintain, and process operational updates and changes throughout the lifecycle of a trip.  Follow established procedures, operational controls, and company policies to ensure compliance and consistency.  Deliver exceptional customer service while balancing operational, commercial, and compliance considerations.    Why Join Us?   Work in a dynamic global aviation environment where no two days are the same.  Support mission-critical operations across multiple sectors of the aviation industry.  Develop expertise in aviation operations, fuel logistics, and operational decision-making.  Gain exposure to customers, suppliers, airports, and operational providers around the world.  Build valuable skills in prioritization, stakeholder management, risk awareness, and problem-solving.  Join a collaborative team that plays a direct role in supporting global flight operations.  Explore long-term career growth opportunities within a global aviation organization.

We welcome candidates from aviation, logistics,