Associate, Chargebacks – Contracts & Pricing Execution (AIN)

Career Category Information Systems Job Description Associate, Chargebacks – Contracts & Pricing Execution (AIN) Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

As the Senior Associate, Chargebacks – Contracts & Pricing Execution (AIN), you will support the execution of U.S. pharmaceutical chargeback operations within the Contracts & Pricing Execution function. This role will be responsible for chargeback claim validation, error resolution, contract and pricing data review, membership and eligibility checks, dispute support, deductions research, documentation, controls, and operational reporting. The role will partner with U.S.-based Market Access, Government Pricing, Finance, Compliance, Contract Operations, Information Systems, Membership, MDM, wholesalers, GPOs, and other external trading partners to support accurate and compliant chargeback processing in a highly controlled environment.

Chargeback Processing & Validation Support day-to-day execution of U.S. chargeback operations, including EDI claim review, validation, adjudication support, payment processing support, dispute follow-up, deduction research, and financial reconciliation activities. Review and validate chargeback claims in Model N / GCPS to ensure accuracy of contract pricing, customer eligibility, membership alignment, wholesaler authorization, and product-level details. Research and resolve chargeback exceptions including duplicate submissions, customer-not-found errors, wholesaler eligibility issues, pricing discrepancies, membership mismatches, 340B validation issues, and contract authorization exceptions. Research and resolve chargeback exceptions including duplicate submissions, customer-not-found errors, wholesaler eligibility issues, pricing discrepancies, membership mismatches, 340B validation issues, and contract authorization exceptions. Maintain accurate documentation of claim decisions, validation outcomes, supporting evidence, and follow-up actions. Error Resolution & Research Perform daily review of chargeback dispute and exception reports and complete required research within established timelines. Use Model N / GCPS, SAP, HIBCC, HRSA, Tableau, customer master data, contract records, and wholesaler documentation to resolve claim errors and exceptions. Coordinate with Membership, MDM, Government Pricing, Contracting, and Market Access teams to resolve customer, pricing, eligibility, and contract-related issues impacting chargeback processing. Reprocess corrected claims and ensure timely closure of open items, aged exceptions, and escalated issues. Claims Approval & Support & Documentation Support manager review of complex chargeback claims involving high-value transactions, large discrepancies, manual adjustments, pricing exceptions, or unusual wholesaler activity. Validate invoices, claim adjustments, comments, and supporting documentation to assist accurate adjudication decisions. Prepare and maintain audit-ready documentation, approval evidence, process records, and workpapers supporting SOX-controlled