Principal Supply Chain Planning Process Design

Principal Supply Chain Planning Process Design Description - Do you want to shape how millions of customers experience service and repair? Every year, our Service Supply Chain ships 9+ million spare parts and manages 650,000+ device repairs globally. Behind every delivery is a customer expecting fast, reliable service, and a planning system that must get it right. We are transforming how service supply chains operate: becoming more digital and predictive, with a strong focus on circularity and sustainability. As a Planning COE Solution Architect, you will help define the direction of this transformation, shaping best-in-class Supply Chain planning, end-to-end processes and integrated solutions across the global Service Supply Chain. You will connect business strategy, processes, data, and technology, enabling executive decisions and influencing the evolution of our ERP, planning processes and planning ecosystem. Job scope/summary: The role is responsible for defining global planning process standards, solution principles, and target operating models across the Service Supply Chain Planning COE. The position operates at organizational level in highly complex and ambiguous environments, combining deep supply chain planning process design expertise , strong analytical capabilities, and ERP/planning ecosystem knowledge. The role combines: Supply Chain process design expertise and solution leadership, defining global standards and scalable operating models. Executive decision enablement, structuring complex choices and building cross-organizational alignment. ERP and planning ecosystem strategy, connecting business processes, data, technology, and partner capabilities. The role partners with senior stakeholders across Supply Chain, IT, Data, and external technology providers to shape strategic direction, clarify priorities, and translate business needs into integrated transformation roadmaps. In addition, the role strengthens COE capability by coaching junior colleagues and establishing global practices. Job specifics/responsibilities: Process Design / Transformation Leadership Define the strategic direction and target operating model for best-in-class planning processes across the global Service Supply Chain Lead complex, cross-organizational transformation initiatives involving multiple processes, data, and technology dependencies Translate business strategy into global process, capability, data, and technology roadmaps Structure ambiguity and define clear priorities, decision frameworks, and transformation choices Pre-align senior stakeholders and executives to enable timely and effective decision-making Drive alignment across Supply Chain, IT, Data, and partners on global standards, investments, and roadmap priorities Support executive decisions through analytical rigor and clear recommendations Define governance frameworks and anticipate systemic risks and dependencies Ensure delivery of sustainable business outcomes across service, inventory, and cost Process Ownership Own global planning processes and define standards and operating principles across the organization  Define the continuous improvement strategy for global planning processes  Shape end-to-end integration across planning domains, data flows, organizational boundaries, and ERP/planning platforms  Establish global process standards, business rules, KPIs, decision rights, and adoption requirements  Align process KPIs with business strategy and use insights to drive transformation priorities  Benchmark and shape solutions toward scalable, integrated, and best-in-class process design  Act as a recognized authority for supply chain planning processes and business solution architecture  Influence the broader planning ecosystem, partnering with IT and vendors to shape product strategy and capability roadmaps Key deliverables/accountabilities: Definition of global planning process strategy, standards, and target operating models Delivery of transformation