Sr Analyst, India Analytic Insights

Job Title: Sr Analyst, India Analytic Insights Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. The Analyst plays a crucial role in overseeing a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Analyst partners closely with business units to gain in-depth insight into customer needs, services, and the overall business roadmap. This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success. One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).  Role and Key Responsibilities: The Analyst, India Analytic Insights will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast-paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise.  Strategic Insight:  Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.  Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.  Identify opportunities that are crucial in overcoming business challenges based on impact and value.  Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.  Process Review and Improvement:  Understand, map and review assigned business processes from end-to-end.  Identify operational, financial, and technological risks, and provide quantified mitigation strategies.  Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.  Analytical Project Management/Participation:  Scope and manage analytical projects, including timeline creation and documentation.  Work together with operations and/or clients to understand business problems and processes.  Conduct data analysis and present actionable and quantifiable recommendations.   Implement and track the impact of recommendations to ensure value realization.  Communication and Relationship Management:  Keep stakeholders informed through effective communication – manage clients’ previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers.   Present analysis, findings, and other media to all levels of the organization including executives.  Data-Driven Decision Making:  Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action plans.  Ensure data reliability and validity.  Leverage