Senior Technical Support Engineer

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role Purpose: Arcadis is seeking a Local Service Operations (LSO) Senior Support Engineer to join our established LSO team in the Netherlands. This role will be based in Amsterdam, supporting our Global Headquarters while working closely with colleagues located in Amersfoort and the wider global LSO community. The LSO team forms part of the Digital Locations Lane within the GTSO Service Operations function, delivering high-quality, user-focused technology support across the organisation. Arcadis operates primarily within a Microsoft Windows environment, utilising standard Microsoft technologies including Windows 11 and Microsoft 365. In addition, the successful candidate will support a range of Apple devices, including iPads, MacBooks, iPhones, room booking support software, AV equipment such as Clickshare, teams rooms, printer support etc. Across the Netherlands and globally, Arcadis predominantly uses Dell desktops and laptops, provisioned through Microsoft Autopilot and delivered through a combination of local and external logistics partners. As a core member of the LSO team, you will work collaboratively with local and global colleagues to ensure support processes are consistently followed, adopted, and continuously improved. While this role will often operate independently as the primary onsite support resource in Amsterdam, you will remain fully integrated within the wider Netherlands and global LSO teams, working closely with colleagues across multiple locations and participating in shared support activities, knowledge exchange, and continuous service improvement initiatives. In addition to responding to support requests and incidents, the successful candidate will operate a local Tech Bar service , providing a visible and approachable point of contact for Arcadis users. This walk-up support model encourages colleagues to engage directly with IT for advice, troubleshooting, device support, and technology guidance, helping to deliver a proactive, user-centric support experience and strengthen relationships with the business. As the primary onsite LSO presence within the Amsterdam office, this role will involve regular lone working and a high degree of autonomy. The successful candidate must be comfortable managing their workload independently, prioritising support activities, and making informed decisions while maintaining close collaboration with colleagues across the Netherlands and the wider global LSO organisation. Although often working independently onsite, the role is fully supported by a broader team network and requires active participation in team initiatives, knowledge sharing, and continuous improvement activities. Most tickets assigned to LSO relate to hardware incidents that have been triaged by the IT Service Desk or Second Line Support and require an onsite presence to resolve. However, due to the strategic location of this role within Arcadis' Global Headquarters, a significant element of the position will involve providing dedicated support to senior leaders and VIP stakeholders. Role description:

Senior technical authority in country, deputising for the LSO Manager when required Final technical escalation point in country for complex issues Technical lead for local projects, office moves, fit-outs and refresh programmes Own the endpoint lifecycle plan, including forecasting and asset management Lead delivery of Tech bar services in country, where provided Manage local supplier relationships against agreed standards and contracts Assure local technical standards and