Operations Manager 3

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Summary: The Loan Servicing Analysis and Support Manager leads a team of six full-time employees responsible for the analysis and resolution of commercial bilateral loan servicing inquiries. The Manager provides daily leadership, coaching, workload direction, and issue escalation support while ensuring work is completed accurately, timely, and in alignment with internal policies, loan documentation standards, regulatory requirements, and established service level agreements.

Responsibility: Lead, coach, and develop a team of six FTE, setting clear expectations for quality, timeliness, ownership, professional judgment, and follow-through. Manage daily workload, prioritization, capacity planning, and service level performance to ensure team deliverables are completed accurately and within established SLAs. Provide oversight for the analysis of commercial bilateral loan servicing inquiries, including complex document review, amortization analysis, system comparison, discrepancy resolution, and financial impact assessment. Review, challenge, and validate complex findings to ensure conclusions are well-supported, appropriately documented, and clearly communicated to bankers, relationship managers, and internal stakeholders. Create a strong control environment by reinforcing adherence to internal policies, loan documentation standards, procedures, regulatory expectations, and operational quality benchmarks. Monitor operational reporting, quality results, aging items, trends, and risk indicators to identify root causes, quantify impacts, and drive timely corrective action. Identify process gaps, control weaknesses, risk themes, and inefficiencies; escalate through appropriate governance channels and partner on sustainable remediation or process improvement solutions. Serve as an escalation point for complex, non-routine, or sensitive matters, applying sound judgment and ensuring appropriate engagement with Operations, Risk, Compliance, Technology, and business line partners. Support customer remediation events and system-related initiatives by coordinating team activities, validating scope and impacts, tracking progress, and communicating status, risks, and outcomes. Develop and maintain reporting that supports operational decision-making, financial impact analysis, trend identification, and leadership visibility into team performance and workload drivers. Translate complex analytical findings into concise, actionable guidance that enables customer-facing partners to respond effectively and consistently to customer inquiries. Foster a collaborative, accountable, and change-ready team culture that supports continuous improvement, knowledge sharing, and consistent execution in a dynamic operational environment. People Leadership Expectations: Set clear team priorities and individual expectations, ensuring each employee understands their responsibilities, deadlines, escalation paths, and quality/accountability standards. Provide regular coaching, feedback, and development support to strengthen technical capability, judgment, communication, risk awareness, and ownership across the team. Maintain balanced workload distribution, monitor capacity constraints, and proactively address performance, engagement, or execution concerns. Lead through change by communicating context, reinforcing expectations, addressing resistance constructively, and helping the team adapt to new processes, systems, and priorities. Promote an inclusive team environment where employees are encouraged to raise risks, share ideas, ask questions,