Front Office Manager

AC Hotel by Marriott Gold Coast is set to bring a fresh, modern hospitality experience to one of Australia's most iconic destinations. Perfectly positioned along the Nerang River and moments from the heart of Surfers Paradise, the hotel will blend contemporary design, thoughtful service, and European-inspired sophistication in a vibrant waterfront setting. Part of Marriott International's global portfolio of more than 30 hotel brands, AC Hotels by Marriott is known for its purposeful design, refined style, and focus on the details that matter most. Created for modern travellers, the brand delivers a seamless experience through elegant spaces, intuitive service, and a culture of excellence. This is a unique pre-opening opportunity to join the foundation team and play a key role in shaping the culture, standards, and guest experience from day one. As one of the hotel's first associates, you will have the chance to influence how the hotel operates, contribute to building a high-performing team, and help bring an exciting new Marriott destination to life. At Marriott International, we believe our people are the heart of our success. We are committed to developing talent, fostering inclusion, and creating opportunities for our associates to grow their careers while making a meaningful impact. This is more than a job; it's an opportunity to help create something special from the very beginning

Lead a High-Performing Front Office Team

We are seeking an experienced and inspiring Front Office Manager to lead the guest arrival and departure experience. As a key member of the pre-opening leadership team, you will be responsible for establishing and leading all front office operations, including Front Desk, Guest Services, Bell Services, Reservations, Communications, and Concierge functions, ensuring a seamless, efficient, and thoughtfully designed guest journey.

Reflecting the AC Hotels brand philosophy of purposeful service, elegant simplicity, and attention to the details that matter most, you will create an environment where associates are empowered to deliver intuitive service while maintaining operational excellence and commercial performance. Reporting directly to the Operations Manager, you will play a pivotal role in shaping the culture, standards, and service style of the hotel from day one. You will lead, develop, and inspire a high-performing team, balancing people development, operational efficiency, and financial outcomes to ensure AC Hotel Gold Coast opens as the destination's leading lifestyle hotel. This is a rare opportunity to be part of a pre-opening journey , building the front office operation from the ground up and leaving your mark on a new Marriott destination along the Gold Coast waterfront.

Lead, coach, and develop a diverse front office team to achieve operational excellence. Drive a positive, high-performance culture focused on engagement, recognition, and continuous improvement. Oversee all front office operations, ensuring efficiency, service standards, and brand compliance. Manage departmental budgets, labour costs, and financial performance to achieve business objectives. Monitor guest feedback and operational metrics to identify opportunities for improvement. Partner closely with other hotel departments to deliver a seamless and collaborative operation. Champion training, succession planning, and talent development initiatives. Resolve complex guest concerns professionally and effectively. Ensure compliance with policies, procedures, and workplace standards. Lead recruitment, onboarding, performance management, and development of team members.

About You To be successful in this role, you will bring:

Proven leadership experience within Front Office, Rooms Division, or Hotel Operations. Strong people leadership skills with a passion for coaching and developing others. Exceptional communication and relationship-building abilities. Sound