AVP, Collections Specialized Strategy (L10)

Role Title: AVP, Collections Specialized Strategy (L10)   Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Summary/Purpose: This role will be responsible for Collections Strategy analytics to generate insights in strategy development, implementation, and performance monitoring of complex, regulatory-sensitive loss mitigation programs. The person in this role will participate in the design of challenger (test) strategies including eligibility criteria, opportunity sizing, performance monitoring, and on-going strategy enhancement. The creation and delivery of presentations to cross functional audiences is essential. In addition, there is on-going responsibilities for maintaining key performance reporting and strategy documentation.

Own loss mitigation program reporting and analytics: Create materials and lead monthly presentation to Collections Leadership. Create required quarterly OCC loss mitigation volume and performance presentation slides. Interpret performance and clearly present findings. Drive automation and perform ongoing validation/maintenance of new and existing loss mitigation reports; create automated reports with interactive data visualization intelligence. Proactively drive visual and content enhancements to loss mitigation program reporting for volumes and performance (e.g. advanced filters for due stage, channel, client, plan type, plan duration etc.). Support strategic initiatives by researching industry best practices, analyzing market trends, and identifying opportunities to strengthen pre-charge-off loss mitigation efforts. Partner with multiple groups to implement reporting changes and assess post-implementation execution and performance. Proactively communicate and engage across multiple levels, on the status of project progress and analytic priorities Lead loss mitigation strategy changes for required maintenance (e.g., NCI/NPI; MISC1 changes; regulatory updates). This includes obtaining Working Group and Tollgate approvals, strategy sheet updates, requests to Strategy Delivery, and tracking pre & post implementation validations (if applicable). Support in transitioning all