Customer Success Architect Intern

Customer Success Architect Intern This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Who We Are: Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.

We are looking for a highly motivated, organised, and analytical Gainsight & PMO Intern to support Customer Success operations, programme management, and strategic initiatives. The role will provide exposure to Gainsight, Customer Success analytics, AI, programme governance, stakeholder management, and executive reporting . The successful candidate will work closely with Customer Success, PMO, Sales, Product, Engineering, and other cross-functional teams to drive visibility, adoption, and execution of strategic initiatives. This is an ideal opportunity for someone who combines analytical thinking, strong communication and presentation skills, attention to detail, and an interest in technology and Customer Success .

Gainsight & Customer Success Operations Support administration and optimization of Gainsight processes and workflows. Assist with maintaining accurate customer, adoption, health, renewal, and success-plan data. Support the development of customer health dashboards, reports, and insights. Analyse customer data to identify trends, risks, opportunities, and areas for improvement. Assist Customer Success teams in improving adoption, engagement, and value realisation. Support the development and documentation of Customer Success processes and playbooks. PMO & Programme Management Support planning, tracking, and governance of strategic Customer Success programmes. Maintain project plans, action trackers, RAID logs, milestones, and status reports. Coordinate meetings, capture actions and decisions, and ensure timely follow-up. Track programme dependencies, risks, issues, and deliverables across multiple teams. Prepare weekly/monthly programme updates and executive-level reporting. Support governance forums and ensure actions are clearly documented and progressed. Data, AI & Insights Explore opportunities to use AI and automation to improve Customer