CX Innovation Specialist

Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with customers. Role and Responsibilities 1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management. 2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures. 3. [Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.) 4. [Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval. 5. [Customer information management] Prepare and provide all sorts of information that are shared with customers. 6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system. 7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting. Skills and Qualifications • Learns to use professional concepts. Applies company policies and procedures to resolve routine issues • Works on problems of limited scope. Follows standard practices and procedures • Normally receives detailed instructions on all work • Typical entry point for university graduates * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .