Software Engineer

Meet the Team The Architecture and Cloud Excellence (ACE) Team drives all lifecycle processes and systems anchored on delivering the best customer and partner experience. From Market-to-Lead and Lead-to-Opportunity to Renew-to-Booking and Support-to-Advocacy, we build the platforms that power Cisco’s business. We are responsible for the SmartBonding platform, which enables Cisco’s customers and partners to synchronize their ITSM tickets seamlessly with Cisco’s internal systems.

As a Full Stack Cloud Engineer on the SmartBonding platform, you will have a multifaceted impact on our development activities. You will design, build, and deploy Mule APIs and Angular-based UIs, ensuring our platforms are scalable and efficient. You will work closely with architects and multi-functional teams to solve complex technical problems, handle cloud infrastructure, and drive quality through automation. This role is perfect for a creative engineer who thrives in an agile environment and is passionate about cloud-native development and system integration. Design, build, and deploy Mule APIs and Angular UIs for the SmartBonding platform. Participate in the full software development lifecycle, including planning, requirements gathering, development, and quality assurance. Drive QA automation by preparing MUnits, maintaining automated regression suites, and conducting load and performance testing. Solve incidents, identify root causes, and implement preventive measures to ensure system stability. Collaborate with global teams to address complex challenges across public cloud environments.

Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or Information Technology. 4–8 years of professional experience in architecting, designing, developing, and implementing APIs (Mule) and cloud solutions (AWS). Proven hands on experience with AWS assets, including S3, OpenSearch, and MongoDB Atlas. Experience with CI/CD tools such as Jenkins and GitHub CP. Experience driving test automation using UiPath and conducting performance/load testing using JMeter.

Knowledge of Salesforce API and Salesforce Architecture. Certifications in MongoDB, MuleSoft, or Open-Source technologies. Strong communication and project management skills with the ability to work collaboratively across multiple time zones. Proven ability to adapt to new technologies and solve complex problems. Familiarity with agile development and testing methodologies. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.