Senior Analyst, Technology Change & Adoption

The Senior Analyst, Change & Adoption executes change, communications, readiness, and enablement work that helps Technology employees adopt AI-enabled ways of working as a primary focus, while also supporting broader technology change initiatives. This role translates complex initiatives into clear messaging, practical adoption materials, responsible usage guidance, and measurable employee support across assigned AI, digital, process, tool, and ways-of-working efforts. Why Join Us This role is ideal for a hands-on change and communications professional who enjoys turning strategy into execution. You will support AI adoption as a primary focus while enabling other technology transformation, digital adoption, tool rollout, process change, and ways-of-working initiatives through clear communications, education, enablement, and adoption assets. Deliver visible impact: Execute communications, readiness, and adoption support for AI, digital, tool, process, and ways-of-working initiatives that help teams collaborate, solve problems, and deliver value. Enable AI-enabled ways of working: Apply change management practices, communications, learning moments, feedback loops, and reinforcement tactics that help employees move from awareness to confident, responsible daily use. Build senior-level execution expertise: Deliver work across OCM, executive communications, readiness, training, adoption measurement, stakeholder coordination, digital fluency, and modern workplace enablement. Coordinate cross-functionally: Work with Technology, Product, HR, corporate communications, security, governance, and SMEs to deliver AI-related and broader technology change activities in a human-centered way. Core Outcomes Employees understand what is changing, why AI-enabled ways of working and other technology changes matter, and what actions are expected. AI adoption and broader technology initiatives are supported by clear plans, readiness materials, communications, training content, responsible use guidance, and reinforcement tactics. Leaders and teams receive polished communications that connect transformation work to expected actions, business value, productivity, employee experience, and responsible innovation. Adoption barriers, trust concerns, resistance themes, responsible use questions, and readiness gaps are documented and addressed or escalated within assigned scope.

Execute initiative-level change, communications, readiness, and adoption plans for AI-enabled capabilities as the primary focus, along with technology transformation, tool launches, process changes, digital adoption, and ways-of-working initiatives. Create employee guidance, launch communications, prompt/use-case examples, behavior-change tactics, and reinforcement materials that support AI and related technology adoption goals. Coordinate with Technology, Product, HR, communications, security, governance, business partners, and SMEs to gather inputs, assess stakeholder impacts, document responsible use considerations, and identify readiness risks. Collaborate with the Sr. Director, Office of CTO, and Lead Change & Adoption Analysts to execute strategies, standards, and priorities for the centralized Technology OCM function across assigned AI, technology change, adoption, and communications initiatives. Produce executive presentations, leadership updates, stakeholder readouts, communications plans, launch materials, FAQs, job aids, training/adoption content, office-hour materials, AI use-case spotlights, and engagement assets. Support a clean, consistent, branded look and feel across Technology materials and communications to improve clarity, reinforce adoption, and create a more cohesive employee experience across the Tech organization. Run and support Technology engagement forums, such as a monthly GTS Exchange, that complement quarterly GTS All Hands by reinforcing key messages, spotlighting priorities, encouraging dialogue, and sustaining adoption