Recycle Sales Fiber Coordinator

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Recycle Sales Fiber Coordinator is responsible for managing the movement of recyclable materials generated through the converting production process to internal Smurfit Westrock mills and external customers. This role is focused on high volume transactions via trucks, rail and export. This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.

Operational Excellence · Execute supplier and customer orders, ensuring timely resolution of inquiries and shipment concerns. · Manage weekly commodity allocations and coordinate logistics to maintain optimal mill inventories and on-time deliveries. · Adjust schedules proactively in response to market fluctuations and supply chain constraints. · Address quality and safety exceptions with urgency to minimize cost and service disruption. · Maintain accurate account profiles, including contact details, scheduling requirements, and commodity data. · Achieve weekly performance metrics to ensure operational consistency and accountability. Stakeholder Engagement · Serve as the primary liaison between Sales, Suppliers, Customers, and internal teams to resolve issues and maintain service excellence. · Build and sustain strong relationships with assigned accounts, ensuring data integrity and timely updates in master systems. · Support onboarding of new accounts by coordinating with Sales and Master Data teams for system setup and allocation integration. · Collaborate with Finance teams to resolve payment and invoice discrepancies promptly. · Partner across departments and locations to resolve disputes and maintain operational harmony. · Participate in ongoing training to enhance industry knowledge and technical proficiency.

Experience: · Entry-level; prior recycling experience not required. Education: · Required: High School diploma · Preferred: BA/BS or equivalent experience in high-volume customer service or account management Technical Skills: · Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) · Strong typing and data entry skills · Ability to quickly learn and adapt to new systems Critical Competencies: · Strategic Communication: Engage effectively with diverse stakeholders, from peers to senior leadership, ensuring clarity and alignment. · Detail Orientation: Maintain accuracy in scheduling and documentation under dynamic conditions. · Adaptability: Respond decisively to market and operational changes. · Customer Focus: Act with supplier and customer interests in mind to strengthen partnerships. · Big-Picture Thinking: Understand how daily actions impact broader business objectives. · Innovation: Identify and implement process improvements. · Collaboration: Work across teams and functions to achieve shared goals. · Problem Solving: Resolve issues efficiently to minimize cost and maintain service standards. · Results Orientation: Drive performance aligned with organizational excellence. · Integrity: Uphold WestRock’s core values and foster trust across all interactions. What we offer: · Corporate culture based on integrity, respect, accountability and excellence · Comprehensive training with numerous learning and development opportunities · An attractive