Senior Billing Representative

I.

With limited supervision, this role performs a variety of high-level analytical billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Following standard operating procedures, this role is responsible for analyzing a portfolio of National Account customers with medium to high complexity revenue clients Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy Provides proper review and management of unbilled charges. Interacts with customers or other division staff/management to resolve billing discrepancies. Communicates effectively with internal and external customers via all channels Assists peers with Analysis of client audits where required to meet billing timelines Performs detailed client audit reviews upon request. Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients. Coordinates with billing team to provide guidance, direction & feedback. Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews. Collaborates and partners with peers to support goals and team cohesiveness. Completes special projects as assigned or needed. Understanding of vendor invoicing (WM and 3rd party) and reconciliation. Maintains a focus on overall quality of work. Be able to work with minimal supervision on their book of business that includes what is determined as difficult clients. Demonstrates an independent, leadership role in identifying root cause and corrective actions needed to eliminate consistent billing errors. Utilizes proper escalation paths to obtain needs for escalated client requests. Ensures all department and company policies and procedures are adhered to while completing the requests. Effectively and professionally communicates with internal/external customers and stakeholders while successfully articulating research, root cause and resolution in communications where required Knowledge of all client billing types and processes based on client specific needs Maintain Standard Operating Procedures (SOPs) & billing requirements, as needed Strong understanding of vendor invoicing (WM and 3rd party) and reconciliation. III.

A.

High School Diploma or GED (accredited) and two years of relevant experience 6 months Relevant work experience in Billing, Accounting or Analytics B.

Associate's Degree 2 or 4 year degree from an accredited institution; extended work experience would be considered towards education. IV.

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. PAY: The expected base pay range for this hybrid position across the U.S is $24.00-28.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. V.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days.