Workplace Services Facilities Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is hiring a Facilities Coordinator to join the JLL Workplace Services Australia team, based in Brisbane. This role reports to the Workplace Services Manager and will be responsible for all tenant maintenance, cleaning and on demand tenant repair works for one of our largest clients in the Brisbane CBD. JLL Workplace Services is a growing business that operates across the country with a diverse portfolio of properties.  Hours of work are weekdays and we offer supportive flexible working arrangements. What your day-to-day will look like: ·        Respond to client service requests as quickly and efficiently as possible, utilising JLL’s CMMS (Computerised Maintenance Management System) software to open and action work orders  ·        Engage both handyman and specialised maintenance and repair contractors in all areas of trade and cleaning expertise. ·        Act as point of call for tenants when maintenance issues arise which may involve attending site inspections and tenant meetings, performing routine cleaning inspections and efficiently responding to tenant and building owner requests for information/assistance.  ·        Perform other related duties as required and assigned from time-to-time. ·        Ensuring open work order mandates are maintained ·        Efficient and polite contractor management - manage vendors and coordinate facility works as required, including chairing monthly contractor meetings and ensuring they perform to required standards ·        Attend periodic internal JLL functions and complete both online and in person training for career growth, networking and familiarising yourself with the greater JLL community ·        Conduct regular client meetings and catchups ·        Assist with procurement of vendors and services, proactively review invoices to ensure alignment with contractual rates, and coordinate timely invoice submission Manage uncomplex maintenance and repair projects up to a set value on behalf of the client   This role has the responsibility of managing a DLP period on behalf of the client after a full building fitout was recently undertaken by the owners.   Required Qualifications: ·        This is an entry level role. Although previous experience in a similar role is advantageous, high levels of interpersonal skills with a professional commitment to service excellence is paramount ·        High levels of experience interacting with IT platforms such as Microsoft Office applications, as well as strong administrative skills are considered favorable  ·        Ability to perform regular inspections of building and identify, recommend and implement improvements.   ·        Excellent verbal and written communication skills. ·        Ability to perform the requirements of the job with minimal supervision and to complete the assigned duties and responsibilities as per agreed deadlines or established schedules. ·        Knowledge of local occupational health and safety requirements and vendor management for specialised services (preferred) ·        Demonstrated trustworthiness, honesty, and ability to initiate and follow through with improvement initiatives ·        Customer service focus with excellent people skills and ability to interact with a wide range of client staff and