Premium Services Engineer

Premium Services Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We are hiring a highly skilled HPE Aruba Premium Services Engineer (PSE) to provide advanced technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem. This role involves troubleshooting complex network security and management issues, driving customer escalations, and performing root cause analysis. The ideal candidate will have strong expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise security technologies including 802.1X, PKI, and certificate-based authentication. Contributes to customer success through independent ownership of complex technical issues and advanced troubleshooting. Applies strong technical expertise to resolve challenging problems, collaborates with engineering to improve product quality, and provides technical guidance to peers. Exercises sound judgment in resolving customer issues while contributing to knowledge sharing and process improvements.

Provide advanced premium technical support for HPE Aruba ClearPass, AirWave , and Central On-Prem . Independently troubleshoot complex AAA, RADIUS, TACACS+, LDAP, PKI, and 802.1X authentication issues. Troubleshoot AirWave monitoring, performance, and reporting issues, and Central On-Prem deployment, clustering, and device communication issues. Perform packet capture analysis, log analysis, and system debugging to identify root causes. Support integrations with Active Directory, LDAP, PKI, SAML, OAuth, and third-party identity solutions. Manage critical customer escalations and coordinate with engineering to drive issue resolution. Assist customers with software upgrades, migrations, and deployment best practices. Perform root cause analysis (RCA) for recurring issues and recommend corrective actions. Contribute to knowledge base articles, technical documentation, and process improvements. Mentor junior engineers and participate in customer technical review meetings. Ready to learn and adopt to WLAN technologies - Wireless Access Points, ArubaOS 8, ArubaOS 10. Excellent communication skills and interpersonal skills Ensure consistent customer satisfaction Education and Experience Required: Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience. Typically 4–7 years of experience in networking, network security, or enterprise technical support. Advanced English Level. Knowledge and Skills Required: Strong knowledge of RADIUS, TACACS+, LDAP, AAA, and NAC architectures. Experience troubleshooting 802.1X, EAP methods, PKI, certificates, and identity management integrations. Hands-on experience with HPE Aruba ClearPass, AirWave, and Central On-Prem. Solid understanding of TCP/IP, routing, switching, VLANs, wireless networking, and Linux administration. Strong packet capture, log analysis, and troubleshooting skills. Familiarity with Python, Bash, or automation tools is a plus. Excellent analytical, communication, and customer management skills. The passion and ability to learn new things, while never being satisfied