SVP, Technology - Governance

Summary/Purpose: The SVP, Technology Governance Leader will report to the EVP, Chief Technology Officer, and is accountable for the overall process governance strategy for all sub-functions across Technology.  This SVP role provides thought leadership and expertise to a team responsible for critical first line of defense governance functions including centralized leadership for process and policy governance, reporting, process risk assessments, surveillance standardization, exam, audit and testing readiness. Additionally, the SVP will evolve Technology’s end to end control strategies, framework, and solutions driving stronger preventative controls, simplification and automation that directly control and limit losses due to internal control failures Essential Responsibilities: Leads and develops professionals responsible for first line of defense governance activities within Technology Executes an effective risk-based governance structure for Technology including establishing or strengthening preventative and detective controls to drive risk mitigation throughout the function which facilitate a strong risk management culture Oversees the Tech Issues Governance process and produces monthly and quarterly issue management reporting for Tech SLT and regulatory updates Drives improvements in Issues Management processes across Technology, ensuring aggregation, reporting, trending, and escalation to the SLT.  Drives root cause analysis processes to support leaders across Technology. Responsible for driving the process, risk and governance of operational resiliency. Responsible for Technology Risk Strategy & Program Delivery globally, providing leadership and direction to governance activities such as SOX, PCI, Software Governance and Controllership Builds relationships with Regulators and interfaces on regulatory exams and managing supervisory activities, in partnership with Supervisory Affairs Monitors the regulatory landscape to ensure compliance with regulatory and FFIEC guidelines Promotes external benchmarking in areas of risk assessment, surveillance, and remediation to ensure Technology maintains a sustainable governance program Leads change control efforts across Technology Oversees annual testing, audit, exam and other 3rd party reviews across Technology, ensuring the function maintains a high level of exam/audit readiness and is prepared to effectively execute management action plans (“MAPs”), matters requiring attention (“MRAs”) and lead efforts to ensure that MRAs and findings are not repeated Partners with 2nd and 3rd lines of defense to ensure sufficient control environment Supports other projects and responsibilities as assigned. Qualifications/Requirements: Bachelor’s Degree with 15+ years relevant management experience 10+ years’ experience leading governance teams and creating a risk culture Minimum 5 years’ experience interacting with external financial regulatory agencies Strong working knowledge of collections, customer service, and fraud compliance requirements Prior experience identifying process risks and defining key controls Deep knowledge of external regulatory and compliance requirements specifically related to Technology, Collections, Operations and/or Fraud Governance leadership across Technology and/or Operations org previously Ability and flexibility to travel for business as required Desired Characteristics: MBA or equivalent advanced degree Strategic thinker with keen business acuity and decision-making skills Experience creating and leading organizational change Proven ability to accomplish goals with highly complex, time sensitive deliverables Proven experience creating and driving customer processes Problem solver with experience defining, shaping, and influencing strategy Ability to influence across the business at all levels in the organization Excellent people leadership skills and a proven track record of developing high potential talent Skilled communicator at