Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para Aduanas

Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para Aduanas Full-time Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems Job Description Scope of Position: 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction. Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times. Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication. Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency. Major Duties and Responsibilities: Internal Reviews and Monitoring Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards. Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow. Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy. Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control. Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps. Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities. Ensure proper integration and validation of billing files, maintaining data consistency between systems. Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers. Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements. Review and validate customer credit terms, ensuring alignment with invoicing and collections processes. Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy. Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.

Customer Service Answer all incoming calls by the third ring, using one of Expeditors’ standard professional greetings. Support team efficiency by answering calls from unattended desks when necessary. Ensure pick-up calls are answered promptly (by the third ring), maintaining service quality standards. Respond to the night bell when the receptionist is not available, ensuring continuous front-line service. Training and Development Complete a minimum of 52 hours of training annually to support continuous professional development. Ensure that at least 50% of training hours are On-the-Job Training (OJT), focusing on practical skills and process improvement. Actively seek opportunities to improve technical, operational, and customer service competencies Email Management Maintain a well-organized email structure with dedicated folders for each customer, ensuring easy access and traceability. Manage the inbox daily, prioritizing tasks and ensuring