Loan Servicing Specialist- Loss Mitigation Support

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.

Receives and reviews incoming work, contacting appropriate resources as needed Reviews loan documentation for accuracy Completes validation of loan documentation, reports, and/or systems Documents missing, incorrect, or incomplete documents and/or data Performs data entry and/or enters loans into the appropriate systems Resolves customer or associate inquiries as necessary and communicates when applicable Prepares, edits, distributes, and/or corrects documents/reports Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Works under general supervision following established guidelines and procedures Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

High School Diploma or GED Applicants will be expected to pass any assessment associated with the position Preferences One (1) year of banking or related work experience Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Data entry and typing skills Proficient in Microsoft Excel and Word Strong time management Strong written and verbal communication skills Overview:  Are you detail-oriented and enjoy working with processes and data? In this role, you'll help support customers by reviewing assigned work items, establishing workout plans in our servicing system, auditing customer communications for accuracy, preparing documentation for mailing, and resolving reporting discrepancies. While this is not a customer-facing position, your work plays an important role in ensuring customers receive accurate information and support throughout the mortgage servicing process. Strongly Preferred: Experience working in banking, mortgage servicing, loan operations, or financial services. Experience reviewing and processing documentation in a high-volume environment. Experience researching and resolving exceptions, discrepancies, or data accuracy issues. Experience performing quality review, auditing, or compliance-related activities. Ability to manage multiple work queues and priorities in a deadline-driven environment. Please note: This position requires working in the office five days per week.  Monday- Friday 8:00AM - 5:00PM 100% attendance is expected during the training period. Proximity