Technical Expert, Network Administrator

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.  With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

About the Role The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved. The position requires strong technical, customer management skills and knowledge of business processes & functions to implement new projects and resolve customer's issues.   Key Performance Indicators / Dimension of Function: Manage and maintain network infrastructure, including firewalls, to ensure robust security controls and compliance. • Provide day-to-day operational support for enterprise networks, ensuring seamless service delivery to internal, hosted, and managed service environments. • Monitor network performance using advanced tools, proactively identifying and resolving issues to maintain high availability. • Troubleshoot and triage network, security, and connectivity incidents across customer-facing and internal environments. • Collaborate with telecom providers and vendors for timely escalation and resolution of network related issues. • Ensure reliable WAN connectivity and overall network stability across distributed environments. • Leverage knowledge of public cloud platforms (GCP and Azure) to support hybrid and cloud based network operations.   Core Responsibilities Strong technical & analytical skills — ability to do complete methodical root cause analysis and troubleshoot technical issues. • Highly adaptable in a dynamic work environment. • Accustomed to working in an environment driven by high standards for service and system delivery. • Excellent team player — self-starter with the ability to work unsupervised. • Ability to plan and maintain schedules. • Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions. • Excellent written and oral communication skills. • Self-motivated, proactive, able to work under time-constrained conditions. • Demonstrate customer focus with proven ability to resolve customer issues appropriately. Strong customer communication and service skills. • Ability to multitask and prioritize.  Professional   Experience: MANDATORY TECHNICAL SKILLS / REQUIREMENTS • Strong technical & analytical skills — ability to do complete methodical root cause analysis and troubleshoot technical issues. • Highly adaptable in a dynamic work environment. • Accustomed to working in an environment driven by high standards for service and system delivery. • Excellent team player — self-starter with the ability to work unsupervised. • Ability to plan and maintain schedules. • Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions. • Excellent written and oral communication skills. • Self-motivated, proactive, able to work under time-constrained conditions. • Demonstrate customer focus with proven ability to resolve customer issues appropriately. Strong customer communication and service skills. • Ability to multitask and