Escalation Specialist, Career Choice

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. We believe that everyone who comes to Amazon should be able to build their career. As a result, Amazon created the Career Choice program in 2012, and we’ve served over 100,000 learners since then. We are looking to hire a bright, articulate, analytical and customer-oriented person with a desire to be a part of this unique mission-driven team. You will be charged with raising the bar on the associates' experience with the Career Choice benefit. Key job responsibilities The role of the Career Choice Program Specialist supports the associates participating in the program. You will need to be agile and able to manage multiple work streams at once by: - Resolving escalations from our employees using the Career Choice benefit when they have payment, application, or eligibility related issues. - Resolving escalations from internal HR teams in order to help them guide associates through using the Career Choice benefit. - Supporting third party partners (i.e. school partners) when they need assistance with catalog listing issues, payment issues, data sharing, and similar types of transactional support interactions. - Contribute to data driven reports that highlight the status of team goals