Data Exchange Analyst

Summary The Business Process Analyst I (BPA) -  Data Exchange Analyst is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility. Candidate Responsibilities Assist customers and third-party administrators with implementation, testing and support of inbound data connections. Support external customers and internal processing areas by trouble shooting transmission or formatting issues.  Act as a liaison between the business community and IT. Supply technology vendors and/or plan holders plan specific requirements based upon Guardian’s internal systems and standard formats. Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats. Respond to internal and external inquiries regarding connection(s) Perform thorough user acceptance testing of inbound eligibility files. Providing ‘Best in Class’ service to our customers based on the channel of their preference. Handle complex calls requiring the analyst to lead a customer through difficult technical data Attend relevant training, job sharing, mentoring and establishing personal networks. Maintain procedural guidelines. Report system related problems Actively participate in team meetings. Assists other team members when necessary to meet established deadlines and customer expectations. Reporting Relationships This position reports to the Group Benefit Operation (GBO) Team Leader who, in turn, reports to the Group Benefit Operation (GBO) Director. Functional Skills Required: Experience working with HIPAA data files Strong computer skills:  Text Pad (or other EDI file viewing application) and MS Excel Strong ability to manipulate data files to create output in various formats Exhibits flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines Excellent communication skills, both oral and written Demonstrated analytical skills Requires ability to function in a team environment and build strong working relationships Preferred: Experience working in insurance industry Position Qualifications College degree preferred High School or equivalent required Travel This is a remote WFH role Travel may be required, approximately 10%.   Salary Range: $49,260.00 - $73,890.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .  Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal