Sr. UX Designer – Customer Journey Experience Design

The Senior Designer is responsible for owning and shaping the end-to-end customer experience for two brands, ensuring a cohesive and effective journey across discovery, browsing, product evaluation, purchase, and post-purchase engagement. Serving as a trusted strategic partner to brand leadership, merchandising, and creative teams, the individual will help define problems, guide decision-making, and advocate for customer needs while balancing business objectives, brand differentiation, and experience consistency. Working closely with product management, engineering, and fellow design leaders, the role will drive high-impact initiatives across multiple value streams and contribute to decisions on shared and brand-specific experiences within the design system framework. As a hands-on design practitioner, the successful candidate will lead design, prototyping, testing, and delivery efforts while leveraging AI-enabled tools to accelerate innovation, generate insights, and deliver measurable business and customer outcomes with speed, quality, and sound professional judgment.

Lead design for two of our brands across their end-to-end customer journeys. Own the highest-leverage journeys yourself and keep your brands current on everything else Be the primary design partner to brand leadership. Build the relationships that get design into the conversation early, and be a thought partner in framing the problem rather than only in delivering the solution Work with the other brand journey leads to decide what is shared across brands and what stays brand-distinct, inside the design system’s framework Partner with Product Management and Engineering in the value streams through ideation, conceptualization, planning, and delivery. Drive the work when an initiative spans value streams for your brands Design the work. Carry your brands’ most important journeys from problem framing through to launch Run continuous discovery. Interview customers, build prototypes, and test with real people so that concepts are validated before build Balance scope, business impact, fidelity, and delivery speed, and say plainly when a trade-off has consequences for the customer Bring an evidenced point of view. Partner with UX Research on what gets studied, and use data and research to make and defend design decisions Design within the design system and contribute patterns back to it. Know when a brand-distinct choice is warranted and make the case for it Design for accessibility, trust, and compliance from the start rather than as a check at the end Present to varied audiences and facilitate with senior stakeholders. Articulate insights and the reasoning behind design decisions, manage expectations, and bring partners with different views to alignment Think across channels. Connect digital, store, and emerging channel experiences into coherent journeys, and apply service design methods where journeys cross system and organizational boundaries Follow your work through to its result. Connect what shipped to conversion, engagement, and retention, and use the outcome to decide what comes next Use AI to move faster on exploration, synthesis, and production, and be clear about where it helped and where it did not Mentor designers earlier in their career, share what you learn, and help raise the craft of the team Who You Are Substantial experience designing consumer-facing digital commerce experiences, with a portfolio that shows end-to-end journey thinking rather than a collection of screens An established practitioner with subject matter expertise in your craft: interaction design, information architecture, prototyping, and visual execution Experienced as the design partner to brand, marketing, merchandising, or creative stakeholders. You can hold a point of view with senior partners and build trust with people who did not ask for a designer in the room Comfortable working inside a product operating model, partnering with Product