Team Lead – Vendor Liaison Centre (VLC)

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

To provide comprehensive support to the S&P Stakeholders/Clients on Account and to lead and supervise the VLC Support team within the S&P APAC function, in accordance with company policies, procedures and processes. Help achieve completion of the project globally. Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients   Team Lead will ensure that the following scope will be managed effectively by the team: •              Vendor Queries (call and email) – including EFT and remittance advices for the VLC account and JDE and Corrigo invoice status. •              Vendor Registration – submitting, amending and deactivating Australia vendor profiles. •              Purchase Order – submitting PO requests with complete requirements (PORF, quotation and approval), PO prints to requestors, and producing the monthly Open PO report. •              Processing Gross Receipting requests •              Invoice Processing and Reconciliation – coordinating between vendors and the account team and validating invoice status and details in Corrigo and JDE.

Lead will ensure that the following scope will be managed effectively: •              Conduct monthly and quarterly business reviews (MBRs and QBRs) with business partners, presenting performance against targets, key insights and improvement opportunities. •              Ensure the team’s compliance with company policies, procedures, controls and agreed ways of working. •              Manage the team’s commitments to the account, including service level agreements (SLAs) and agreed deliverables, ensuring these are consistently met. •              Monitor, manage and report on team performance, productivity and quality, identifying and actioning areas for improvement. •              Identify and escalate priority issues, follow-up where necessary. •              Support ad-hoc projects. •              Build and maintain effective relationships with business partners, account leads and key internal and external stakeholders. •              Provide guidance, coaching and day-to-day supervision to team members, managing prioritization and workload to meet client time frames. Performance objectives   Leadership: ·        Leads by example ·        Demonstrated rapid “get going” capability ·        Capacity to achieve results within tight resource availability ·        Team player with the confidence to constructively challenge the status quo   Personal Effectiveness: ·        Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor ·        Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor   Decision Making: ·        Makes suggestions for solutions that resolve problems or improve operations ·        Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor   Relationship Building: ·        Conducts open, collaborative relations with