Client Lifecycle Management Inter-Capability Process & Design Workstream Lead Business Analyst

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: Hybrid We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. The Process Discovery & Design Lead Business Analyst plays a critical role in advancing Client Lifecycle Management (CLM) transformation by connecting business strategy, client experience, process design, and technology delivery. This role leads the discovery, analysis, and design of end-to-end onboarding, KYC, and client lifecycle processes, ensuring solutions are scalable, compliant, and aligned to measurable business outcomes. The individual serves as a bridge between business, product, technology, operations, architecture, and transformation teams, translating strategic priorities and process insights into actionable delivery plans that improve client experience, operational efficiency, risk management, and revenue growth.

Align discovery and design work to enterprise strategy, priorities, OKRs, architecture principles, and technology standards. Support business cases, investment decisions, and value tracking across client experience, efficiency, risk, and revenue. Lead current- and target-state process mapping across onboarding, KYC, and lifecycle activities. Identify inefficiencies, control gaps, manual touchpoints, and automation opportunities. Translate process insights into product requirements, features, backlogs, and target-state process designs. Identify dependencies across CLM domains and coordinate cross-functional teams to deliver cohesive client journeys. Surface integration risks, conflicts, and delivery dependencies early to support timely resolution. Partner with architecture and engineering teams to embed design patterns and maintain alignment to target-state architecture. Promote consistency and reuse across onboarding and lifecycle platforms. Lead user research and journey mapping to identify pain points, opportunities, and experience improvements. Translate business, process, and regulatory needs into actionable product requirements. Align design, product, and engineering teams through delivery. Own workstream outcomes, scope, delivery, prioritization, capacity planning Manage risks, escalate issues, support decisions, and lead governance routines and stakeholder forums. Contribute to the establishment of repeatable processes to support parallel discovery and design initiatives. Define, track, and report performance metrics, workstream health, delivery progress, and value realization. Measure improvements in cycle time, automation, quality, and error reduction. Contribute to strengthening ways of working across design, product, engineering, operations, and partner teams. Drive adoption of enterprise tools for design, research, process mapping, delivery, and knowledge sharing. Ensure discovery and process insights inform long-term platform strategy and transformation priorities.

Experience in business architecture, process mapping, process design, and operating model development. Proven leadership of cross-functional business, product, technology, and transformation initiatives. Strong ability to translate strategy and