Manager - Document Management

USD 164000 - USD 246000 - yearly Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 350+ locations worldwide across 60+ countries Fortune 500 Globally unified systems Job Description Position Summary The Manager, Technology Management of Documents leads a software engineering team responsible for the company's global document management ecosystem, supporting the systems and services that process, store, retrieve, index, and publish business-critical documents across the enterprise. The role oversees a portfolio of legacy applications while driving a strategic transformation into a modern Azure-based document platform that will consolidate and ultimately replace the existing suite of systems. This leader is accountable for delivering technical outcomes through an internal engineering team while partnering closely with third-party engineering organizations engaged in the platform modernization effort. While overall vendor delivery is managed through a broader leadership structure, this role is responsible for ensuring the internal engineering team provides technical guidance, architectural alignment, code review oversight, feature validation, testing support, and operational readiness throughout the development lifecycle. A key focus of this role is leveraging cloud-native services, automation, and artificial intelligence to transform document-centric business processes, reducing manual effort and improving operational efficiency. The ideal candidate combines strong technical leadership, cloud modernization experience, vendor management skills, and a proven ability to lead teams through large-scale technology transformations while maintaining reliable support for critical business operations. Essential Functions and Core Competencies Team Leadership and Talent Development Lead and develop a team of technical employees, creating an environment that supports accountability, engagement, collaboration, and continuous learning. Establish clear expectations and provide regular coaching, feedback, and performance management. Support career development by helping team members identify growth opportunities and achieve development goals. Participate in hiring, onboarding, and retention efforts to build and maintain an effective team. Promote knowledge sharing and cross-training to reduce organizational risk and strengthen team capability Delivery and Operational Excellence Accountable for team commitments and delivery outcomes within assigned products, services, systems, or initiatives. Prioritize and coordinate work to meet business objectives while maintaining sustainable delivery practices. Identify risks, dependencies, and obstacles, taking action to resolve issues or escalate when appropriate. Monitor operational health and support continuous improvements to team processes, quality, reliability, and effectiveness. Balance delivery expectations with long-term maintainability, operational stability, and employee well-being. Technical Leadership Provide technical guidance and support informed decision-making within the team's area of responsibility. Ensure solutions align with established engineering principles, standards, and architectural direction. Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs. Encourage adoption of effective engineering practices, automation, operational excellence, and continuous improvement. Support the responsible evaluation and adoption of emerging technologies where appropriate. Participate in team code reviews. Participate in writing, testing, and shipping