Receptionist

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Lead - Receptionist What this job involves: As a Workplace Lead - Receptionist at JLL, you'll serve as the welcoming face of our clients' workplaces, creating exceptional first impressions while managing the dynamic flow of daily operations. This role goes beyond traditional reception duties—you'll be a key ambassador who ensures seamless workplace experiences for employees, visitors, and vendors alike. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and you'll play a vital part in bringing that vision to life each day. You'll coordinate front-of-house activities, oversee visitor management protocols, and collaborate with facilities and operations teams to maintain a professional, efficient, and welcoming environment. This position requires strong organizational skills, excellent interpersonal abilities, and a proactive mindset to anticipate needs and solve challenges as they arise. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone eager to grow within workplace services and facilities management. What your day-to-day will look like: Greet all visitors, clients, and employees with warmth and professionalism, managing check-in procedures and ensuring security protocols are followed Coordinate meeting room bookings, catering arrangements, and audio-visual setup to support seamless business operations Serve as the primary point of contact for workplace inquiries, directing requests to appropriate teams and providing timely information Manage incoming calls, emails, and correspondence with efficiency and attention to detail Maintain reception area presentation standards, ensuring the space reflects a polished, organized, and welcoming environment Support mail and package distribution, tracking deliveries and coordinating courier services as needed Collaborate with facilities, security, and vendor partners to address workplace needs and resolve issues promptly Maintain accurate visitor logs, access credentials, and workplace databases in compliance with organizational standards Assist with workplace events, employee onboarding experiences, and special projects that enhance the overall workplace environment Required qualifications: High school diploma or equivalent qualification 2+ years of experience in reception, front desk, customer service, or hospitality roles Exceptional interpersonal and communication skills with a service-oriented approach Strong organizational abilities and attention to detail in managing multiple priorities Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and visitor management systems Professional appearance and demeanor aligned with corporate workplace standards Ability to handle confidential information with discretion and maintain professional boundaries Flexibility to adapt to changing priorities and respond calmly under pressure Preferred qualifications: Experience in corporate reception or facility management environments Familiarity with workplace services platforms and integrated workplace management systems (IWMS) Background in hospitality, event coordination, or client-facing service delivery Multilingual capabilities to support diverse workplace populations Understanding of health, safety, and security protocols in corporate settings Previous