Engagement Manager, Professional Services Korea

At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS. Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다. Key job responsibilities DELIVERY · Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes. · Demonstrated hands on expertise in project management and agile best practices across large and complex engagements. · Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria. · Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items. · Ability to take ownership, work under pressure, stay within budget and meet deadlines. SOLUTIONS · Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution. · Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes. · Ability to apply business and financial acumen to achieve measurable business results for customer success. COMMUNICATION · Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management. · Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs. · Plans and oversees the preparation and distribution of project communications. TEAMING · Proven success in working with dispersed teams and executive leadership in a complex customer environment. · Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project. · Proven experience working in a matrixed environment, managing multiple stakeholders. · Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports. 주요 업무는 아래와 같습니다. 딜리버리 - 고객의 요구 사항, 사업영역 및 성공지표에 대한 이해를 바탕으로 AWS 영업, 프리세일즈, 트레이닝 및 지원 팀과 협력하여 고객의 기대를 상회하는 솔루션을 제공 - 복잡한 프로젝트 전반을 관리하고, 애자일 모범 사례에 대한 전문 지식 제공 - 프로젝트 거버넌스 계획/일정, 팀 목표, 주요 마일스톤, 예산 관리와 성공지표 정의를 포함하는 프로젝트 life cycle의 모든 단계를 성공적으로 계획, 구성 및 관리 - 프로젝트팀이 고객의 비즈니스 성과와 목표를 달성하도록 이슈, 리스크, 의사 결정 및 업무를 관리 및 지원 - 예산과 마감일의 압박 속에서 책임감을 가지고 일할 수 있는